Track Your Shipment
Live updates, route visibility, cargo details, and your complete payment account — all in one place.
Your tracking number can be found in your shipment confirmation email.
| Qty | Type | Description | L (cm) | W (cm) | H (cm) | Weight (kg) |
|---|---|---|---|---|---|---|
| 1 | Crate | Male Chihuahua puppy (12 weeks old) | 45.00 | 30.00 | 35.00 | 2.000 |
| Date & Time | Location | Status | Description |
|---|---|---|---|
| 04 Jul 2026 · 22:08 | Admin Update | On Hold | HI AILEEN ANTUNEZ, FOR YOUR PET TO BE TRANSPORTED SAFELY, AN APPROVED IATA TRAVEL CRATE IS MANDATORY UNDER AIRLINE REGULATIONS. WITHOUT AN APPROVED CRATE, THE SHIPMENT CANNOT PROCEED. THE COST OF THE APPROVED TRAVEL CRATE IS $400 USD. YOU MAY EITHER RENT THE CRATE FOR THE TRIP OR PURCHASE IT TO KEEP FOR FUTURE USE. PLEASE CONFIRM YOUR PREFERRED OPTION AS SOON AS POSSIBLE SO WE CAN RESERVE THE APPROPRIATE CRATE FOR YOUR PET’S SHIPMENT. THANK YOU FOR YOUR COOPERATION. BEST REGARDS, ANTHONY |
Use the Right ID
Your NexaTrack ID starts with NXT- and is found in your confirmation email or SMS.
Track Your Payments
Your full payment account — balance, history, and next due date — is visible on your tracking page at all times.
Need Help?
Our support team is available 24/7 by phone, email, or live chat for any shipment delays, customs queries, or payment questions.
How do I find my tracking number?
Your NexaTrack tracking number was sent to your email and/or phone when your shipment was registered. It follows the format NXT-2026XXXXXX. You can also find it on your shipping receipt or invoice.
How do I make a payment?
Contact our support team with your tracking number to arrange payment. We accept cash, bank transfer, wire transfer, mobile money, and card payments. Your payment account summary on this page will update automatically once your payment is recorded.
Why hasn't my tracking status updated?
Tracking events are logged at key checkpoints. Gaps between updates are normal during international transit. If there's been no update for more than 5 business days, please contact our support team.
My shipment shows "At Customs" — what do I do?
Check the Action Required alert at the top of your tracking page for specific instructions. Customs holds usually require payment of duties or submission of additional documentation. Contact our support team immediately for assistance.
Can I change my delivery address?
Address changes after dispatch may be possible depending on the shipment stage. Contact our support team immediately with your tracking number and new address. Additional fees may apply.
Need More Assistance?
Our global support team is available around the clock to help with any shipment, cargo, or payment enquiry.
Contact Support